Terms & Conditions

1. About These Terms

These Terms and Conditions govern the provision of cleaning services by Yepii Cleaning Services Pty Ltd (ABN 74 674 495 231), trading as Yepii Cleaning ("we", "us", "our"). By booking a service with us, you agree to these terms.

2. Bookings and Quotes

All quotes are estimates based on the information provided at the time of booking. Final pricing may vary if the actual scope of work differs from what was described. We will notify you of any variation before proceeding.

Bookings are confirmed upon receipt of your booking request and our written confirmation. We reserve the right to decline any booking at our discretion.

3. Cancellations and Rescheduling

We require a minimum of 48 hours notice to cancel or reschedule a booking without charge.

The following cancellation fees apply:

• More than 48 hours notice: No charge. You may cancel or reschedule at no cost.
• Less than 48 hours notice: A cancellation fee of 50% of the quoted service price will apply.
• Same-day cancellation or no-show: A cancellation fee of 100% of the quoted service price will apply. This includes situations where our team arrives and is unable to access the property due to circumstances within your control.

To cancel or reschedule, please contact us by phone at 0422 038 591 or by email at [email protected]. Cancellation requests sent via social media will not be accepted.

We understand that emergencies happen. Cancellation fees may be waived at our discretion in genuine emergency circumstances.

4. Recurring Bookings — Spot Reservation Policy

For clients on a recurring schedule (weekly, fortnightly, or monthly), your allocated time slot is reserved exclusively for you. Consistent cancellations or rescheduling may result in the loss of your regular spot.

If you cancel or reschedule your recurring booking more than twice within any rolling 8-week period, we reserve the right to release your time slot to another client. We will notify you before doing so and make reasonable efforts to find you an alternative time.

Clients who repeatedly reschedule at short notice may be moved to a casual (one-off) booking arrangement at our discretion. We appreciate your understanding — our team's schedule is planned in advance and frequent changes affect our ability to serve all clients reliably.

5. Payment

Payment is due upon completion of the service unless otherwise agreed in writing. We accept payment by bank transfer, credit card, and other methods as advised at the time of booking.

All prices are GST-inclusive. Invoices will reflect GST as required by Australian tax law.

6. Photography and Documentation

Our team may take before-and-after photographs of the areas cleaned during a service. These photographs are taken for the following purposes:

• Documentation and quality assurance — to record the condition of the property before and after our service, protect both parties in the event of a dispute, and maintain our internal quality standards.
• Marketing and promotional use — with your consent, we may use before-and-after photographs on our website, social media channels (Facebook, Instagram, TikTok), and other marketing materials to showcase our work.

All photographs are taken of cleaned surfaces and areas only. We do not photograph personal belongings, people, or identifying documents. Photographs are stored securely and are not shared with third parties outside of the purposes listed above.

7. Satisfaction Guarantee

If you are not satisfied with any aspect of our cleaning service, please notify us within 24 hours of the service being completed. We will return to rectify the issue at no additional charge. This guarantee does not apply to issues arising from pre-existing conditions, damage, or circumstances outside our control.

8. Access to Property

You are responsible for providing safe and lawful access to the property at the agreed time. You warrant that you have the authority to grant access to the property for the purpose of cleaning services.

If our team is unable to access the property at the agreed time due to circumstances within your control (e.g. locked out, no key provided, incorrect access details), a same-day cancellation fee of 100% of the quoted service price will apply.

9. Liability

We carry public liability insurance. In the event of damage caused by our team, please notify us within 24 hours. Our liability is limited to the cost of repair or replacement of the damaged item, up to a maximum of the value of the service provided.

We are not liable for pre-existing damage, wear and tear, or damage caused by items that were not disclosed to us prior to the service.

10. Health and Safety

Our team has the right to refuse to clean areas that present a health or safety risk, including but not limited to biohazards, infestations, or unsafe structures. We will notify you if we are unable to complete any part of the service for safety reasons.

11. Privacy

We collect and handle your personal information in accordance with our Privacy Policy, available at yepiicleaning.com.au/privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. The current version will always be available on our website. Continued use of our services after any changes constitutes acceptance of the updated terms.

13. Governing Law

These terms are governed by the laws of the Northern Territory of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of the Northern Territory.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Yepii Cleaning Services Pty Ltd
• ABN: 74 674 495 231
• Darwin, NT, Australia
• Email: [email protected]
• Phone: 0422 038 591