Yepii Cleaning Services
ABN: 74674495231
Email: book@yepiicleaning.com.au
Phone: 0422038591

Website: www.yepiicleaning.com.au

We provide residential, commercial, Airbnb, bond cleans, post-construction cleans, and related cleaning services.

We collect information that you voluntarily provide when you:

• Submit a booking form
   
• Request a quote
   
• Contact us through email, SMS, or social media
   
• Use our website
   
• Become a regular service client
   

The information we may collect includes:

• Full name
   
• Phone number
   
• Email address
   
• Residential or business address
   
• Suburb and property details
   
• Notes about your home (parking, pets, gate code etc.)
   
• Booking dates and times
   
• Any special requests
   
• Payment details (if required later — not stored on our website)
   

• IP address
   
• Browser type
   
• Pages visited
   
• Time spent on the website
   
• Device information
   
• Cookies (to improve your experience)
   

We do not collect sensitive information such as race, religion, health, or political views unless you provide it to us voluntarily (e.g., accessibility or disability-related cleaning needs).

We use your information to:

• Process and manage your cleaning bookings
   
• Provide quotes and service estimates
   
• Communicate about your appointment
   
• Send confirmations, reminders, and follow-up messages
   
• Improve our website and customer experience
   
• Respond to enquiries
   
• Manage payments and invoices
   
• Confirm identity and protect our business from misuse
   
• Comply with legal and tax obligations
   

We take reasonable steps to protect your information from:

• Loss
   
• Misuse
   
• Unauthorised access
   
• Modification
   
• Disclosure
   

Data may be securely stored through:

• Encrypted email services
   
• Secure third-party services such as Formspree (your booking form)
   
• Booking and scheduling software (if you choose to connect one later)
   

Only authorised staff or contractors who need access to your information to perform their work can access it.

We do not sell or rent your information.

We may share your information only with:

• Trusted service providers (e.g., Formspree, email hosting, booking software, payment processors)
   
• Cleaners or subcontractors assigned to your job (only the necessary information)
   
• Government agencies if legally required
   
• Professional advisors (accountants, legal advisers) when needed
   
• Emergency services if health or safety is at risk
   

All third-party providers must handle your information in line with Australian privacy standards.

Our website may use cookies to:

• Improve browsing experience
   
• Analyse website traffic
   
• Enable form and page functionality
   

You can disable cookies in your browser, but some site features may not work fully.

You may request to:

• Access the personal information we hold about you
   
• Correct inaccurate or outdated information
   
• Ask us to delete your information (unless we are legally required to keep it)
   

To make a request, email:

📩 book@yepiicleaning.com.au

We aim to respond within 7 business days.

We keep your information only as long as necessary to:

• Provide services
   
• Meet tax, legal, and business requirements
   

After this period, your information may be securely deleted.

Our website may contain links to external websites.
We are not responsible for the privacy practices of those sites.
We recommend reading their separate policies.

Our services are not directed at minors.

We do not knowingly collect personal information from children under 16.

We may update this Privacy Policy at any time.
Changes will appear on this page with the updated date at the top.

If you have questions about this Privacy Policy or your personal information, contact us at:

📩 book@yepiicleaning.com.au
📞 0422038591